Last updated: January 1, 2024

Thank you for choosing The Survival Prepper. Our Refund Policy is designed to ensure your satisfaction with our products. Please carefully review the updated policy regarding refunds, effective immediately.

1. Refund Policy

1.1 Eligibility

• Refunds will only be issued for defective or damaged products. If your item is not in perfect condition upon arrival, please contact us immediately.

1.2 Refund Process for Defective Items

• To request a refund for a defective or damaged item, please contact our customer support team at info@thesurvivalprepper.com with your order number and details of the issue.

• We may request additional information or images to assess the defect.

• Once the defect is confirmed, we will provide instructions on returning the item.

• Upon receiving the returned item and verifying the defect, we will initiate the refund to your original payment method.

1.3 Refund Timeframe

• Refunds for defective items may take 10 business days to process, depending on your payment method and financial institution.

2. Returns Policy

2.1 Exchanges

• We do not offer direct exchanges. If you need a different size, color, or item, please return the original item for a refund and place a new order.

2.2 Return Shipping

• If you receive a damaged or defective item, please contact us immediately. We will provide instructions on returning the item and will cover the return shipping costs.

2.4 Return Address

• Please contact our customer support team at info@thesurvivalprepper.com to obtain the correct return address.

3. Contact Us

If you have any questions or concerns about our Refund Policy, please contact us at info@thesurvivalprepper.com.

Thank you for choosing The Survival Prepper. We appreciate your trust, and we’re here to ensure your experience is exceptional.